FAQ Page

We wanted to be able to help support OUR customers directly without going through other parties.  Our focus is 100% about the customer experience, giving you the same great tuning, with incredible service, and user friendly systems to conveniently accomplish this.

Having been involved in the Porsche aftermarket since 2005, we have acquired a vast amount of knowledge and experience.  Having owned a 2000 Porsche 996 Carrera, 2001 Porsche 996 Turbo, 2007 Porsche 997 Turbo, 2011 Porsche 997 Turbo S, 2010 Porsche 997 GT3RS, 2011 Porsche Panamera Turbo, a slew of OTHER hot cars, as well as worked with 100’s of customers worldwide, we are in “tuned” with what works and what does not.  So to answer your question, we have an internal partner to VR Tuned who is creating our files with the same ideologies we have been using.  In the end, standard tunes can only be adjusted so much to ensure reliability, safety, and performance.  You can read more in detail here.

You name the continent (except Antartica), we have a customer there running our products.  Communicate with us and we will make sure to accomondate your needs within reason.  If for some reason your car is experience weird symptoms, lets diagnose it together to see if it is mechanical or we need to datalog it to custom tune it further.

For those that have used other companies applications in the past, you can understand the headache of certain laptops not working with flash applications, internet connectivity, or simply having to have a IT degree to complete the flash.  The VR Tuned iFlash dumbs all that down.  No internet is required, will work with 99% of PC’s and can be used on a Mac if booted up as a Windows machine.  There is no way to brick your ECU as your original full read out can recover any mistakes completely writing back to your vehicle.

Hey, not everyone is a computer person, so helping you out is no problem from us.  As long as you have your laptop, cable, and car, we just need you to have internet where you are doing the read/write process.  We can share your screen to do the process or walk you through it.  No charge, just ask us and we can try to setup a convenient time.

No problem.  We can flash ECU’s on the bench here.  This requires the ECU to be removed from the vehicle and mailed in.  Once we receive the ECU here, the case is opened and we use special pins to connect to the ECU board to read and write the data.

If you are doing your flash with our iFlash system via the OBDII port, you download your actual original file in full.  If you load this back to your vehicle, it is your TRUE original file.  This is not a stock map or stock tune like others provide.  So what we tell people is this…  If you are going in for general service, oil change, fix a window motor, etc, there is no need to flash back to stock.  If you have a major engine or transmission issue, flash back to stock.  If the manufacture really wants to investigate, they have ways.  But when you take your car to the dealer and they plug in the factory tool, there is no flag that says your ECU has been flashed, modified, etc.  Since 2005, we have never had a warranty issue with a customer and their tuned vehicle.

Yes our tuning files have been proven to work.  Yes our flash client application is easy to use.  Unlike other firms, history is not as important as a satisfied customer.  We do have a guarantee in place.  Read Here.